Terms of Use
Terms of Use
- Terms of Use
2. Information and Contact Info
2.1. We are E-quipe Ltd. (trade as Silvy Rowson), a company registered in the Republic of Bulgaria with the registration number of the company is 202823714, with a registered office at 45 Alexander Dyakovich Str., office 7, Varna, Bulgaria. Our registered VAT number is BG202823714. 2.2. Contact us through our customer service team. Our customer service team is available during business hours: Monday to Friday: 09:00 a.m. to 18:00 p.m. 2.3. You can also contact us through: ・ By sending us an email at silvyrowson@gmail.com 2.4. Our customer service team will endeavour to respond to your email within 48 hours of receiving it (excluding weekends or public bank holidays). 2.5. If we need to contact you, we will do so by phone or by writing to the email address or postal address you provided us within your order. 2.6. Any reference to "working days" in the Terms means any day other than a weekend or public holiday in the United Kingdom and Bulgaria.
3. OUR CONTRACT
3.1. Our acceptance of your order will take place when we send you an email to confirm shipping. 3.2. If we are unable to accept your order, we will notify you and will not charge you for the product. This may be due to the fact that the Product has been exhausted due to unexpected limitations of our resources, which we could not plan, or because we have identified another error. 3.3. We will assign the order number to your order and tell you what it is when we accept your order. Please tell us the order number when contacting us about your order. 3.4 www.silvyrowson.com reserves the right to cancel your order at any time.4. OUR RIGHTS TO MAKE CHANGES
4.1. Products may differ slightly from their photos. The images and packaging of the Products on our website are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that the device's colour display accurately reflects the colour of the products. 4.2. We can change the Product: To reflect changes in relevant laws and regulatory requirements These changes will not affect your use of the Product. 4.3 In addition, we may make other changes to the Product, but if we do, we will notify you and you may then contact us to terminate the Agreement before the changes take effect and receive a refund for all Paid but unreceived products.5. DELIVERY
5.1. Please contact our delivery department for full details of delivery options. Regardless of the various delivery options available, the dates listed are only approximate. According to clause 5.9, we will deliver all products within 30 days after we accept your order. 5.2. We are not responsible for delays beyond our control. If our product delivery is delayed due to an event beyond our control, we will contact you as soon as possible to notify you and will take steps to minimize the effect of the delay. If we do so, we will not be liable for delays caused by the event, but if there is a risk of a significant delay, you can contact us to terminate the Agreement and receive a refund for all products you paid for but did not did you get. 5.3. If there is no one at your address to pick up and sign for the delivery, we will leave you a card informing you how to rearrange the delivery at the right time. Cards can only be left where there is access to secure mailboxes, so some deliveries to residential buildings and shared premises will not receive security delivery cards. 5.4. We cannot redirect orders once they have been shipped. If delivery is not possible or impractical in two or more cases, we may need to cancel your order and deduct the initial delivery fees from the refund; in this case, we will try to contact you to arrange a new order. 5.5. If after unsuccessful delivery to you, you do not arrange the delivery again, we will contact you for additional instructions and we may charge you storage costs and additional delivery costs. If despite our reasonable efforts, we are unable to contact you or re-arrange delivery or collection, we may terminate the Agreement by applying Clause 8.2. 5.6. The product will be your responsibility from the moment we deliver the product to the address you give us or pick it up from us, using one of the services provided below. You own the product after we receive full payment. 5.7. We may need certain information from you in order to be able to deliver the products to you. If so, this will be stated in the order process. We are not responsible for the late delivery of products or non-delivery of any part of them if this is due to the fact that you have not provided us with the correct information. 5.8. We may need to suspend delivery of a product in the event of: ・ Unexpected problems or current small changes Update the Product to reflect changes in relevant laws and regulations ・ Make changes to the product as requested or notified by us (see section 4.3) 5.9. We will contact you in advance to tell you that we are suspending delivery of the product unless the problem is urgent. If we suspend delivery of a product or tell you that we will suspend delivery of a product for more than 30 days, you may contact us to terminate the Agreement and we will refund any amounts you have paid in advance for the period after completion. of the Treaty.6. YOUR RIGHTS TO CONCLUDE THE CONTRACT
6.1. Your rights when you terminate the Agreement will depend on what you have purchased, whether there is anything wrong with it, how we present ourselves and when you decide to terminate the Agreement: ・ If what you have purchased is defective, damaged or incorrectly described, you may have a legal right to terminate the Agreement (or to repair or replace the Product or return some or all of your money), see section 9. ・ If you want to terminate the contract because of something we have done or have told you we will do, see section 6.2. ・ If you have just changed your mind about the Product in accordance with point 6.3, you may be able to get a refund if you are in the cooling-off period, but this may be deductible and you will have to pay the cost of returning the products. ・ In all other cases (if we are not at fault and have no right to change our decision), see section 6.5. 6.2. If you terminate your contract for the reason set out below, the contract will terminate immediately and we will refund you in full for all products not provided. The reasons are: ・ We have told you about an upcoming change to the Product or those terms with which you disagree (see section 4.3). ・ We've told you about an error in the price or description of the product you ordered and you don't want to proceed. ・There is a risk that the delivery of the Products may be significantly delayed due to events beyond our control.We suspend delivery of the Products for technical reasons or notify you that we will suspend them for technical reasons, in each case for a period of more than 30 days in accordance with clause 5.9.
You have a legal right to end the Contract because we have done something wrong.
6.3. For most products purchased online, you have the legal right to change your mind within 14 days of the day you (or someone you nominate) receive the products and receive a refund.
6.4. You do not have the right to change your mind about:
・ Products sealed for health protection or hygiene purposes after being printed after you receive them.
・ Products that are made to your specifications or customized.
6.5. Even if we are not at fault and you have no right to change your mind (see clause 6.1), you can still end the Contract before it is completed, but you may have to pay us compensation. The contract is completed when the Product is delivered and paid for. If you wish to end a contract before it is completed, where we are not at fault and you have not changed your mind, simply contact us to let us know. The contract will end immediately and we will refund any sums paid by you for products not supplied, but we may deduct from this refund reasonable compensation for the net costs we will incur as a result of the termination of the contract.
7. HOW TO TERMINATE YOUR AGREEMENT WITH US
7.1. To terminate the Contract with us before your order is shipped, please notify us by doing one of the following:
・ Email us at lovefashion@silvyrowson.com. Please include your name, home address, order details and, where available, your telephone number and email address. If you contact us by email, please also return the confirmation email; or
Write to us at this address, including details of what you bought, when you ordered or received it, and your name and address.
7.2 If you terminate the Contract for any reason after the Products have been sent to you or you have received them, you must return them to us. If you exercise your right to change your mind, you must send the Products within 14 days of telling us that you want to end the Contract.
7.3. When returning an order to us, please follow the steps written on the delivery note received with the delivery and return using one of the methods described below.
Contact Us via email silvyrowson@gmail.com. You will receive an email with information on how to proceed and an address to send the item to.
・ Complete your return note, including the reason code associated with the product being returned (a list of these is included in the return note). Enclose the completed returns note in the parcel with the Product, ensuring that the items are wrapped and the parcel is sealed. Write the label with your order number and attach this label to the outside of your parcel - please ensure all original delivery labels with your address are covered. Then just take it to the nearest post office and make sure you get proof of postage on return.
7.4. We will pay the return costs:
If the Products are defective, damaged or incorrectly described.
・ If you are terminating the Contract because we have notified you of an impending change to the Product or these terms, an error in pricing or description, a delay in delivery due to events beyond our control or because you have a legal right to do so as a result of something we have done wrong.
・ In all other circumstances (including when you exercise your right to change your decision under clause 6
8. IF THERE IS A PROBLEM WITH THE PRODUCT
If you have any questions or complaints about the Product, please contact us. We have a legal obligation to supply Products that comply with this contract. Nothing in these terms will affect your statutory rights. If you wish to exercise your legal rights to reject Products, you must return them using one of the methods listed in clause 7.
9. PRICE AND PAYMENT
9.1. The price of the Product for orders placed for customers within the European Union will include VAT. If the rate of VAT changes between the date of your order and the date we supply the Product, we will adjust the rate of VAT you pay, unless you have already paid for the Product in full before the change in the VAT rate takes effect.
9.2. VAT will not be charged on Products exported to customers outside the European Union.
9.3. The price will be shown on the order pages when you place your order. We take all reasonable care to ensure that the price of the product recommended to you is correct. Please see clause 10.4 for what happens if we discover an error in the price of the product you order.
9.4. It is always possible that, despite our best efforts, some of the products we sell may be incorrectly priced. We will normally check prices before we accept your order, so if the correct price of the product on the date of your order is less than the price quoted by us on the date of your order, we will charge the lower amount. If the correct price of the product on the date of your order is higher than your stated price, we will contact you for your instructions before accepting your order. In the event that there is a pricing error that is clearly an error, we may terminate the contract and process a full refund.
9.5. The cards and payment methods we accept payment from will be detailed in the online ordering process. You must pay for the Products before we ship them. We will charge your credit or debit card or account at the point your order is placed and you click the "Pay Securely Now" button.
9.6. If you do not make any payment to us by the due date, we may charge you interest on the overdue amount at the rate of 2% per annum above the prime lending rate of the Bulgarian National Bank from time to time. This interest accrues daily from the due date until the date of actual payment of the overdue amount, whether before or after the judgment. You must pay us interest along with any overdue amount.
9.7. If you believe the invoice is incorrect, please contact us immediately to let us know. You will not have to pay interest until the dispute is resolved. Once the dispute is resolved, we will charge you interest on correctly invoiced amounts from the original due date.
10. OUR LIABILITY FOR LOSS OR DAMAGE CAUSED BY YOU
10.1. If we fail to comply with these terms, we are liable for loss or damage you suffer which is a foreseeable result of your breach of this contract or a lack of reasonable care and skill, but we are not liable for loss or damage which is it is not predictable. Loss or damage is foreseeable if it is obvious that it will happen or if, at the time of entering into the contract, both we and you know that it might happen.
10.2. We do not exclude or limit in any way our liability to you where it would be unlawful for us to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for violating your consumer legal rights.
10.3. We supply the Products for domestic and private use only. If you use the Products for any commercial, business or resale purpose, we will not be liable to you for any loss of profit, loss of business, business interruption or loss of business opportunity.
11. OTHER IMPORTANT TERMS
11.1. We will use the personal information you provide to us in accordance with our privacy policy.
11.2. We may transfer our rights and obligations under these terms to another organisation. We will always notify you in writing if this happens and ensure that the transfer will not affect your rights under the Contract. You need our consent to transfer your rights to someone else.
11.3. This contract is between you and us. No other person may enforce any of its terms.
11.4. Each paragraph of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs remain in full force and effect.
11.5. If we do not insist that you immediately do anything that you are required to do under these terms, or if we delay taking steps against you in relation to your breach of this contract, that does not mean that you do not have to do those things and that will not to prevent us from taking steps against you at a later date. For example, if you miss a payment and we do not pursue you but continue to provide the Products, we may still require you to make the payment at a later date.
11.6. These Terms are governed by Bulgarian law and you may bring legal proceedings in respect of the Products in the Bulgarian courts.