1.1 These are the conditions under which we supply you with products, namely fashion clothing and accessories (as described in detail on our website – www.silvyrowson.com) (Products).
1.2 Please read these terms carefully before sending us your order. These terms tell you who we are, how we will provide you with Products, how you and we can change or terminate the contract, what to do if there is a problem and other important information.
2. Information and Contact Info
2.1. We are E-team Ltd. (trade as Silvy Rowson), a company registered in the Republic of Bulgaria with the registration number of the company is 202823714, with a registered office at 45 Alexander Dyakovich Str., office 7, Varna, Bulgaria. Our registered VAT number is BG202823714.
2.2. Contact us through our customer service team. Our customer service team is available during business hours:
Monday to Friday: 09:00 a.m. to 18:00 p.m.
2.3. You can also contact us through:
・ By sending us an email at firstname.lastname@example.org
2.4. Our customer service team will endeavour to respond to your email within 48 hours of receiving it (excluding weekends or public bank holidays).
2.5. If we need to contact you, we will do so by phone or by writing to the email address or postal address you provided us within your order.
2.6. Any reference to “working days” in the Terms means any day other than a weekend or public holiday in the United Kingdom and Bulgaria.
3. OUR CONTRACT
3.1. Our acceptance of your order will take place when we send you an email to confirm shipping.
3.2. If we are unable to accept your order, we will notify you and will not charge you for the product. This may be due to the fact that the Product has been exhausted due to unexpected limitations of our resources, which we could not plan, or because we have identified another error.
3.3. We will assign the order number to your order and tell you what it is when we accept your order. Please tell us the order number when contacting us about your order.
3.4 www.silvyrowson.com reserves the right to cancel your order at any time.
4. OUR RIGHTS TO MAKE CHANGES
4.1. Products may differ slightly from their photos. The images and packaging of the Products on our website are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that the device’s colour display accurately reflects the colour of the products.
4.2. We can change the Product:
To reflect changes in relevant laws and regulatory requirements
These changes will not affect your use of the Product.
4.3 In addition, we may make other changes to the Product, but if we do, we will notify you and you may then contact us to terminate the Agreement before the changes take effect and receive a refund for all Paid but unreceived products.
5.1. Please contact our delivery department for full details of delivery options. Regardless of the various delivery options available, the dates listed are only approximate. According to clause 5.9, we will deliver all products within 30 days after we accept your order.
5.2. We are not responsible for delays beyond our control. If our product delivery is delayed due to an event beyond our control, we will contact you as soon as possible to notify you and will take steps to minimize the effect of the delay. If we do so, we will not be liable for delays caused by the event, but if there is a risk of a significant delay, you can contact us to terminate the Agreement and receive a refund for all products you paid for but did not did you get.
5.3. If there is no one at your address to pick up and sign for the delivery, we will leave you a card informing you how to rearrange the delivery at the right time. Cards can only be left where there is access to secure mailboxes, so some deliveries to residential buildings and shared premises will not receive security delivery cards.
5.4. We cannot redirect orders once they have been shipped. If delivery is not possible or impractical in two or more cases, we may need to cancel your order and deduct the initial delivery fees from the refund; in this case, we will try to contact you to arrange a new order.
5.5. If after unsuccessful delivery to you, you do not arrange the delivery again, we will contact you for additional instructions and we may charge you storage costs and additional delivery costs. If despite our reasonable efforts, we are unable to contact you or re-arrange delivery or collection, we may terminate the Agreement by applying Clause 8.2.
5.6. The product will be your responsibility from the moment we deliver the product to the address you give us or pick it up from us, using one of the services provided below. You own the product after we receive full payment.
5.7. We may need certain information from you in order to be able to deliver the products to you. If so, this will be stated in the order process. We are not responsible for the late delivery of products or non-delivery of any part of them if this is due to the fact that you have not provided us with the correct information.
5.8. We may need to suspend delivery of a product in the event of:
・ Unexpected problems or current small changes
Update the Product to reflect changes in relevant laws and regulations
・ Make changes to the product as requested or notified by us (see section 4.3)
5.9. We will contact you in advance to tell you that we are suspending delivery of the product unless the problem is urgent. If we suspend delivery of a product or tell you that we will suspend delivery of a product for more than 30 days, you may contact us to terminate the Agreement and we will refund any amounts you have paid in advance for the period after completion. of the Treaty.
6. YOUR RIGHTS TO CONCLUDE THE CONTRACT
6.1. Your rights when you terminate the Agreement will depend on what you have purchased, whether there is anything wrong with it, how we present ourselves and when you decide to terminate the Agreement:
・ If what you have purchased is defective, damaged or incorrectly described, you may have a legal right to terminate the Agreement (or to repair or replace the Product or return some or all of your money), see section 9.
・ If you want to terminate the contract because of something we have done or have told you we will do, see section 6.2.
・ If you have just changed your mind about the Product in accordance with point 6.3, you may be able to get a refund if you are in the cooling-off period, but this may be deductible and you will have to pay the cost of returning the products.
・ In all other cases (if we are not at fault and have no right to change our decision), see section 6.5.
6.2. If you terminate your contract for the reason set out below, the contract will terminate immediately and we will refund you in full for all products not provided. The reasons are:
・ We have told you about an upcoming change to the Product or those terms with which you disagree (see section 4.3).
・ We’ve told you about an error in the price or description of the product you ordered and you don’t want to proceed.
・There is a risk that the delivery of the Products may be significantly delayed due to events beyond our control.
6.5. Even if we are not at fault and you have no right to change your mind (see clause 6.1), you can still end the Contract before it is completed, but you may have to pay us compensation. The contract is completed when the Product is delivered and paid for. If you wish to end a contract before it is completed, where we are not at fault and you have not changed your mind, simply contact us to let us know. The contract will end immediately and we will refund any sums paid by you for products not supplied, but we may deduct from this refund reasonable compensation for the net costs we will incur as a result of the termination of the contract.
Свържете се с нас на email@example.com. Ще получите имейл с информация как да продължите и адрес, на който можете да изпратите елемента.
9. PRICE AND PAYMENT
10. OUR LIABILITY FOR LOSS OR DAMAGE CAUSED BY YOU
11. OTHER IMPORTANT TERMS
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